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Cancel Your Order
before Payment
If you have not paid for
your order, there is no need to contact us to cancel it. We receive
hundreds of 'test' orders each day which our members are using to quote
certain cart contents and save the invoice for later reference.
We ignore all orders until a matching payment is received. So if you
haven't paid, don't worry, we're not processing your order. You are
under no obligation to follow through and pay for an order.
Note: If your order is more than a week old you may not be able to
"reactivate" it by sending payment, as prices, shipping rates and/or
currency conversion rates may have changed. In this case, simply reorder
your item.
Cancel Your Order After Payment
If you have already paid for your order and want to cancel, please
contact us as soon as possible:
Contact:
submit a request
Change Your Order after Payment
Please contact us and put the order on hold while you decide. This will
stop the packing process so you still have a chance to make changes.
To add Items to your order without canceling any previous items, contact
us. There is no charge for this service.
Contact:
submit a request
Note: If the goods have already been delivered we cannot cancel or
change the order.
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