Policy of refund, repairing and replacement

We will try our best to make sure the products shipped to our customers are in the best condition.

1. Return and full refund

--Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.

--Customer will need to send the products back to us, when we receive the products, we will give you a full refund.

2. Replacement

--Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.

--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.

--We will all the necessary pay shipping fees for the replaced products that we ship to you.

3. Repair

--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.

--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.

--We will all the necessary pay shipping fees for the replaced products that we ship to you.

4. Return and partial refund.

--Supee.com cannot give a full refund for quality problems such as:

“The product does not look like the ones in your picture.”

“The product is not what I’d imagine it to be.

“I am not satisfied with this product.”

--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.


　

<< Back